SessionDigital Adelaide 2023Day 1
Unlocking Customer Insights: Revolutionising Digital Customer Engagement at Airports
DT
Danielle Tessari
Digital Marketing Manager, Adelaide Airport
Watch Recording
Free to watch · Released 2023
About This Session
Danielle shared how Adelaide Airport approached digital customer engagement, leveraging data and insights to transform the airport experience. She explored how customer insight tools were used to better understand traveller behaviour and drive meaningful improvements to digital touchpoints across the airport journey.
customer insightsdigital engagementdataairportscustomer experience